Your customers often follow a natural journey to converting. If you have customers in a multilingual country, like Canada, being able to respond in both French and English increases your customer base. Source: Know Your Meme Multi-language supportĬhatbots are often programmed to speak multiple languages. But, a chatbot will never lash out at your customers, even when they’re antagonistic. So, if that information is correct, then they will parlay correct information to your customers.Īlso, they can’t be rude or inappropriate - unless you make them that way, which could be a fun marketing tactic. FAQ chatbots will only answer questions with the information you’ve given them. The biggest flex chatbots have over humans is that they won’t make the same errors a human would. This frees them up to do other tasks, saving them time and you money. It’s the main reason why anyone does anything - including chatbot FAQ.Īutomating common questions saves your team from having to respond manually. Here are five beneficial reasons to snag yourself a bot. With less time responding to messages, you’re free to work toward other business goals and spend time on your marketing or sales. Why use FAQ chatbots?įAQ-based chatbots have many benefits - notably, they improve office productivity. You should not use them to craft apologies to your spouse, write your wedding vows, or as a stand-in therapist.įAQ chatbots are still a work in progress (aren’t we all?), but they will become more refined as they continue to evolve. For example, they may not be able to understand more complex questions, or they may give nonsensical answers if the question is not worded correctly. You can integrate chatbots into your social media platforms like Facebook and Instagram.įAQ chatbots can be very useful, but they also have their limitations. They can provide answers to questions even if they are asked differently than they were originally programmed for. Most chatbots for business - at least the ones that use Natural Language Processing - are programmed to understand how humans communicate with tools like AI. Their ability to automate can alleviate labor-intensive tasks like responding to repeat questions. Often, these chatbots are used on websites or in customer service applications. Book a Demo What is an FAQ chatbot?įAQ chatbots are bots designed to answer common questions people have about a product or service. It’s a simple way to promote your brand and increase brand awareness.Manage all your messages stress-free with easy routing, saved replies, and friendly chatbots. This chatbot example aligns their user-generated content marketing strategy also. It suggests you to use their hashtag, #SimplyPerfect. Want a drink to pair with brunch? Or maybe dinner? That’s enough information for the “Bot Tenders.” It’s almost like you’re asking for recommendations from a friend.Īfter you’ve chosen a recipe, the Patron Tequila chatbot shows an option to share your creation on social media. What’s more, you can tell the chatbot something vague too. Their bots begin the conversation by introducing themselves as “Bot Tenders.” Just like your regular bartender, these chatbots will dish out a variety of cocktail suggestions based on your preferences. Learn how to keep things innovative with this chatbot example. Patron Tequila’s chatbots are anything but ordinary. Here are some of the best chatbot examples that you can take inspiration from: 1. If you still don’t think you need a chatbot, it’s time to reconsider. By 2023, chatbots could help businesses save $11 billion. Chatbots are also beneficial for businesses.
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